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Customer Care Associate

Logan & Finley is an eco-conscious general store located in the heart of the West Queen West neighbourhood in Toronto. We strive to give our customers the best shopping experience possible by creating a welcoming environment and by being knowledgeable and helpful. We’re growing and looking to add talented individuals to our team. Logan & Finley sells consciously designed, useful and sustainable products. We help our customers to discover local, natural or built-to-last items that suit their needs. In store and online you will find a large collection of stylish eco-fashion for women and a wide selection of gifts, personal care items and household essentials. Logan & Finley is a small business, so people who be successful in this role will be those who are willing to work hard, collaborate and contribute to an ever evolving business environment.

Responsibilities include:

  • Answering in-coming email/phone calls and greeting people in person while providing the highest level of customer service, a helpful and personalized shopping experience and following up as necessary
  • Fulfilling Online orders, packing and shipping & preparing for pick up
  • Making sales while being attentive to customers’ needs and preferences, and by using extensive knowledge of our products
  • Introducing customers to a wide range of quality sustainable products to suit their needs
  • Assisting with daily operations of the store, including sales, organization, and other daily tasks
  • Being flexible, adaptable and ready to take on a wide variety of tasks

 Traits and Competencies:

  • kind, patient, friendly, helpful, positive & professional demeanour
  • creative, flexible, proactive
  • good verbal and written communication skills
  • organized and detail oriented
  • previous retail, sales or customer service experience an asset
  • basic computer skills required
  • experience with social media, photography, photo editing & graphic design an asset
  • knowledge and interest in eco-friendly, sustainable products
  • comfortable with making sales and receptive to learning new technique 

Compensation includes a staff discount and clothing allowance and salary will be commensurate with experience.  Please apply with your resume to loganandfinley@gmail.com  with Job Application in the subject line and include your hours available and why you think this is the right position for you and why you are right for this position. This is a part-time role with 12-30 scheduled hours/week. Thank you for your interest. Only selected candidates will be contacted. Learn more about Logan & Finley here: www.loganandfinley.com